FREE SHIPPING ON ORDERS OVER R1500
FREE SHIPPING ON ORDERS OVER R1500
Effective Date: 3 August 2026
Customers may return a product if they change their mind, provided the product is unused, in its original packaging and returned in accordance with this Policy and applicable South African consumer legislation.
Change-of-mind returns must be requested within 7 days of delivery. Returned products must be unused, complete and in their original packaging.
Used products cannot be returned unless required under applicable consumer legislation due to a verified manufacturing defect.
If a product arrives damaged, customers must notify Grid Stokkie within 48 hours of delivery and provide photographs of the damage. Once assessed, the product may be repaired, replaced or refunded where appropriate.
If the wrong product is delivered, Grid Stokkie will arrange collection of the incorrect item and deliver the correct product at no additional cost to the customer.
Grid Stokkie will pay the return shipping costs where the return is the result of our error or a verified manufacturing defect. In all other cases, the customer is responsible for the return shipping costs.
Depending on the circumstances, Grid Stokkie may repair, replace or refund the returned product after assessing the return request.
Approved refunds are normally processed within 5 to 10 business days after the returned product has been inspected and approved. Refunds will, where possible, be made using the original payment method.
Nothing in this Policy limits or excludes any rights or remedies available to consumers under applicable South African consumer protection legislation.
For assistance with a return or refund, please contact Grid Stokkie Customer Support at support@gridstokkie.co.za. We aim to respond to enquiries within 7 business days.
