FREE SHIPPING ON ORDERS OVER R1500
FREE SHIPPING ON ORDERS OVER R1500
Effective Date: 3 August 2026
Grid Stokkie provides a limited warranty against manufacturing defects in materials or workmanship that were present when the product was delivered.
This warranty is valid for 7 days from the date of delivery and applies only to manufacturing defects identified upon receipt of the product.
The warranty covers verified manufacturing defects in materials or workmanship that existed at the time the product was delivered to the customer.
This warranty does not cover:
• Normal wear and tear.
• Heat discolouration resulting from normal braai use.
• Rust caused by improper storage or failure to clean and dry the product.
• Scratches, dents or cosmetic marks.
• Damage caused by excessive force.
• Misuse or abuse.
• Accidental damage.
• Commercial use.
• Modifications or alterations.
• Improper cleaning or maintenance.
• Damage resulting from using the product for any purpose other than its intended braai use.
Customers who believe their product has a manufacturing defect should contact Grid Stokkie within the warranty period and provide a description of the issue together with clear photographs. Additional information may be requested to assess the claim.
Once the returned product or supporting information has been assessed, Grid Stokkie will determine whether the issue is covered by this Warranty Policy.
If a valid manufacturing defect is confirmed, Grid Stokkie may, at its discretion, repair the product, replace it with the same or a comparable product, or provide an appropriate refund.
This Warranty Policy is provided in addition to any rights and remedies available to consumers under applicable South African consumer protection legislation. Nothing in this Policy limits or excludes any statutory rights.
For warranty enquiries or to submit a warranty claim, please contact Grid Stokkie Customer Support at support@gridstokkie.co.za. We aim to respond to customer enquiries within 7 business days.
